PRODUCTS AND PRICES
Q. Are all products on Khit Zay original and genuine?
A. We are providing our customers with 100% Authentic and Genuine Products. If you If you believe that the products listed on our website do not meet these standards, please send an email to firstname.lastname@example.org
Q. Are there any hidden costs or charges if I order from Khit Zay ?
A. There are no hidden costs or charges when you order from Khit Zay. All costs are 100% visible at the end of checkout processes.
Q. Are the Prices on Khit Zay negotiable ?
A. Prices on Khit Zay are not negotiable. We offered you the best prices and deals from Authentic Stores in Myanmar.
Q. Should I register the product with the brand to get warranty for my product?
A. You should always follow the instructions written on the warranty card provided on each brands information on website.
Q. Where to check Warranty ?
A. Please refer to the sellers details provided with your product. If there is no specific provided, please check the user manual or product packaging for more details or get in touch with our Customer Service Team so we can help you to solve the issue. You can reach our team 24/7 at email@example.com
Q. How can I claim warranty for my product?
A. You can claim any warranty by presenting your product and the warranty card at an authorized Brand.
Q. From when is the warranty for my product applicable?
A. The warranty for your product should start from the order date. Please contact our Customer Support Team if this is not the case. You can reach our team 24/7 under firstname.lastname@example.org
Q. How do I know if a product comes with warranty?
A. If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image.
ORDERING THE PRODUCT.
Shopping on Khit Zay is very easy !
Once you have found the product you want to buy, just follow the step below.
1. Login or Signup your account
2. Make sure you choose your product variations (i.e sizes and colors for clothes)
3. For multiple items order, click on 'Add to Cart' on your products, then, check out from your top right cart icon. For single item order, click on 'Buy Now',
4. Click 'Place order' on the left side of the web page
5. Click on your preferred payment option (Online Cards Payment or Cash on Delivery [Home Delivery or Store Payment), and click on 'Pay Now'
6. If you see the 'Thank you for your purchase' page, congratulations, your order has been placed!
WHERE’S MY ORDER ?
Q. How to check my order ?
A. You can find your order in account -> my order -> Order Status
Q. How do I cancel my order ?
A. If you would like to cancel the order before as shown as fulfilled in order status, you can cancel the order by the helps of our Call Center 09977000333 and cancel it. If your order was as shown as shipped you can cancel as a return at the delivery at your door step or just called our Call Center before it delivered to you.
Please refer to Payment Methods.
HIDDEN CHARGES AND SAFETY
Q. Are there any charges on purchases like taxes ?
A. There are no hidden charges when you make a purchase on Khit Zay. he order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash to the rider.
Q. What are collectible vouchers?
A. A voucher that can be collected and stored in customers account for later usage before it expires. Discount are automatically applied once criteria is met and multiple vouchers can be used in same the order.
Q. Where can I collect vouchers?
A. Collectible Vouchers can be collected from
- Voucher channel on Khit Zay homepage
- Main Campaign Page
- Your favourite brand stores
- Promotions section on Product Detail page
- Get Vouchers section in Cart
GIFT VOUCHERS AND GIFT CARDS
Q. How can I purchase Gift Card ?
A. It’s simple to purchase Gift Cards through Call Center 09977000333. Our Call Center Staff will generate a Gift Voucher Code for you and send the Gift Card through Delivery Services or can pick up at Selected Partner Brand’s stores.
Q. How do I use Gift Card ?
A. Simply type the code at the Payment section -> Type the Voucher Code and check-out to pay.
Q. What if the purchased amount is exceed over the Gift Card ?
A. If it so, you can simply pay rest amount at the Online Cards Payment or Cash-on-delivery at your door steps.
RETURNS & EXCHANGE
The product(s) must be in their original packaging, if applicable, in the same condition it was received. We do not accept returns for perishable items, intimate items, gift cards, and beauty items. If you wish to return your item, we must receive your request within <7 days> of the date you received your item. The conditions we accept to return the products are Unopened, Unused, No damages with the original tags still intact.
HOW TO RETURN PRODUCT ?
Q. How can I return the product at Door steps ?
A. You can simply return on the spot of Door Steps and just make a call to our Call Center 09977000333 for returning the order presenting by Order ID.
Q. How can I return the product within 7 Days Return Policies ?
A. You should aware the policies of return within 7 Days before making decision of returning the products, such as Unopened, Unused, No damages with the original tags still intact. If we found out something invalid to the core policies of return products when it arrived back to Khit Zay, we will contact you for the decisions of mediation between Brands (Sellers) and Buyers.
Q. How can I return the product at Partner Brand Stores ?
A. It’s simple that you can drop-off your desirable return products at our Partner selected Brand Stores. Our Call Center Staffs will call you for the further processes.
Q. How can I return the products if it paid ?
A. If your product is defective/damage at the time of delivery, please contact our Call Center 09977000333 for return decisions making. Your product may be eligible for replacement depending on the product category and condition. Or we will offer you for the same amount of Gift Card Code to redeem other products purchasing on Khit Zay Website.
The Exchangeable Product(s) can be in the conditions of Core Returns Policies within (7) it was received.
HOW TO EXCHANGE PRODUCT ?
Q. How can I exchange the full/partial order ?
A. Very simple that you can make a call to our Call Center 09977000333 for exchanging full or partial order of the products via any Delivery Services on own costs of Customers address our Khit Zay Office Location which is provided under the title of contact us.
Q. How do I know products can be exchangeable ?
A. We do not accept returns for perishable items, intimate items, gift cards, and beauty items.Products with Regular selling prices can be exchangeable under the core policies of returning the products. All the promotional items are not exchangeable.
Q. Delivery Time
A. Normally, delivery time based on the township, cities and states. For example, Yangon can be done
Q. How do I know my order is shipped ?
A. The system will notice you via SMS as the order is being ship.
Q. Khit Zay delivers out of Yangon ?
A. Yes we will deliver within the logisitic partners are available. The list can be seen in Available States and Divisions.
Q. Can I change my address during my order is shipping ?
A. The changing address of delivery location can be done before your order was confirmed.
Q. Can my order deliver to the office address ?
A. Yes we can. And the exact shipping address should be provided before order has confirmation.
Q. Will somebody contact me before my order delivery ?
A. Yes our logistics and delivery team will contact for sending the parcels.
AVAILABLE STATES AND DIVISIONS
We will provide the exact list detail after discussion with Logistics Partners.
Q. How can I sign-up as a customer on Khit Zay Website ?
A. Start by clicking Login in the top right corner of your screen. Then click Signup and you will be asked to fill some basic information. When you have provided the require information, click submit to finish the signup process.
MOBILE NUMBER FOR SIGN UP
Q. Why do I need to provide my mobile number to signup ?
A. Your mobile number helps us provide timely information to you about your order. It also acts as your username and helps you login. And your mobile number can access for the loyalty program once Khit Zay has done purchasing through online and its partner brands in the future.
ACCOUNT LOG IN
Q. Can I add multiple mobile numbers to login in my account ?
A. To make sure that your account is always secure, multiple mobile numbers cannot be added. However you can replace your current mobile number with new one by calling our Call Center 09977000333
Q. I have forgotten the password to login. How do I access it ?
A. Click login in the top right corner of your screen. Then click forgot password and you will be asked for mobile number. Then click “Forgot your password”. xxxxxxxxxxxxxxxxxxxx
NEW DELIVERY ADDRESS TO MY ACCOUNT
Q. How can I add a new delivery address to my account?
A. To add an additional delivery address to your account:
- Click 'Your Account' in the top right corner of your screen (If you are logged in you would see your name there).
- Under the drop down list, click on 'Manage my account.'
- Click on the editing icon beside the Address Book to add in your new billing address.
Simply input your details in the required fields and you're good to go!
ACCOUNT DEACTIVATION AND BEING INACTIVE
Q. How can I add a new delivery address to my account?
A. We never deactivate your account even you don’t visit us enough.
STILL NEED HELP ?
Call Agents are available from Monday to Friday, 9:00 AM to 5:00 PM, except Gazette Holidays
HOW TO BUY
Please give us a call to our Call Center 09977000333 for general information
Please refere to -> Order -> Order Placement
Please refere to -> Order -> Where's my orders ?
Please refere to -> Order -> Order Cancellation
CORPORATE AND BULK ORDERS
Get the best discounts and deals for either bulk orders or B2B.
BUY IN LARGE QUANTITY
1. Profit from great deals all day.
2. Low Prices
3. Secure onsite payment
4. Fast Delivery
5. 100% Guaranteed for Authentic Products
HOT TO GET MORE INFORMATION OR ORDER ?
1. Call Center – 09977000333
RETURNS AND EXCHANGE POLICIES
HOW TO RETURN PRODUCTS
Please refere to -> Returns & Exchanges Policies -> Return Policies (or) How to return a product
HOW TO EXCHANGE PRODUCTS
Please refere to -> Returns & Exchanges Policies -> Exchange Policies
1. Call Center – 09977000333
ABOUT US (KHIT ZAY)
KHIT ZAY COMPANY SUMMARY
KhitZay.com is an e-commerce start-up company positioning itself to become the market leader in offering authentic fashion and lifestyles products in trouble-free way to return merchandise purchased online. Consumers demand not only convenience but a peace of mind. Customers will benefit by having a convenient, easy way to return their purchases as well as the ability to track their returns. The ultimate benefit of the program is that it enhances the overall image of the online merchants. The proposed program offers both, and it will increase the number of online shoppers, thus causing a market expansion for online merchants.
Send email to email@example.com
TERMS & CONDITIONS
Please refer to the attachment “Terms & Conditions” in attached.
100% Original Gurantee for all International Fashion Products at Khit Zay.com
Return within 7 Days of Receiving your order